Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Vanta Padel website located at vanta-padel.co.uk, our early access programme, and any future app, platform or subscription services provided by Vanta Padel.

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms should be read alongside our Privacy Policy and Cookie Policy.

Vanta Padel is a DBA/trading name of nexrstack Software, Inc. Vanta Padel operates as the UK-facing brand and operating arm for the Vanta Padel platform. References to "Vanta Padel", "we", "us" or "our" in these Terms mean nexrstack Software, Inc. trading as Vanta Padel, unless a different entity is stated in a specific agreement.

The platform provides padel technology for players, clubs, affiliates and partners. Our current mailing addresses are:

Operating structure

Our business structure may evolve as Vanta Padel grows. We may establish regional entities, subsidiaries, affiliates or local operating companies to support customers and regulatory requirements in different markets. If a separate agreement identifies a different Vanta Padel entity or affiliate as the contracting party, that agreement will apply accordingly.

Regional services

Certain features, pricing, data residency options, club tools, AI scoring capabilities, support arrangements and platform availability may vary by country, region, club, venue or customer agreement. These Terms apply as a baseline and may be supplemented by region-specific or customer-specific terms where relevant.

By using the Vanta Padel website or services, you confirm that:

• You are at least 18 years old, or have the consent of a parent or guardian
• You have the legal capacity to enter into a binding agreement
• You will comply with any applicable local rules, regulations or requirements of the club or facility you use
• The information you provide to us is accurate and truthful

If you are using Vanta Padel on behalf of a business, club or organisation, you represent that you have authority to bind that entity to these Terms.

Vanta Padel is currently offering an early access programme to a select group of clubs, players, affiliates and partners ahead of the full platform launch.

By registering for early access, you understand and agree that:

• Features, functionality and availability may be limited during the early access period
• Early access pricing and offers are subject to change and may not reflect final launch pricing
• We reserve the right to modify, pause or discontinue features during development
• Your early access registration does not guarantee access to any specific feature or service
• We will keep you informed of progress, updates and launch timing by email

Full account creation is expected to be introduced when the Vanta Padel app and platform launch. When accounts become available:

• You will be responsible for keeping your login credentials confidential
• You must not share your account with others or allow unauthorised access
• You must provide accurate and current information when creating and updating your account
• You must notify us promptly if you suspect unauthorised use of your account
• We may suspend or terminate accounts that are used in breach of these Terms

Players using Vanta Padel may access features including but not limited to:

• Court booking and reservation management
• Live and post-match AI-assisted scoring
• Match history, performance statistics and trend analysis
• Apple Watch and wearable device support where available
• Social play, friend connections and competition features
• Early access product updates and launch notifications

Player features are subject to the availability of the platform and the services offered by individual clubs. Vanta Padel acts as a technology provider and does not operate padel clubs directly.

Clubs using Vanta Padel may access features including but not limited to:

• Court booking management, availability control and scheduling tools
• Club CRM with customer data, booking history and engagement insights
• AI-assisted scoring and court performance data
• Court utilisation reporting and revenue analytics
• Automated marketing triggers and player communication tools
• Pricing rule management and subscription configuration
• Operational dashboards and club management features

Club access to the platform may be subject to a separate commercial agreement and onboarding process. Clubs are responsible for ensuring that their use of the platform complies with applicable laws and the rights of their members and customers.

Vanta Padel may offer an affiliate and partner programme to individuals and organisations who wish to refer clubs, players or other users to the platform.

Participation in the affiliate or partner programme is subject to approval by Vanta Padel and may be governed by separate commercial terms, commission structures or partnership agreements. These Terms provide the baseline for use of our website and services. Any separate affiliate agreement will apply in addition.

• Affiliates must accurately represent the platform and not make misleading claims
• Commission and payment terms will be set out in any separate affiliate agreement
• Vanta Padel reserves the right to terminate affiliate arrangements for breach or misuse

Where Vanta Padel offers paid subscription plans, the following applies:

• Subscription pricing may be offered on a monthly or annual basis
• Payments are processed by Stripe, our third-party payment provider
• Early access pricing may be time-limited and is not guaranteed beyond the stated offer period
• Prices are stated inclusive or exclusive of VAT and other applicable taxes as indicated at checkout
• Payment failure may result in restricted or suspended access to paid features
• We may update subscription pricing with reasonable notice
• Where recurring billing applies, you authorise us to charge your payment method on each billing date

The following cancellation and refund terms apply:

• You may cancel your subscription in accordance with the terms presented at checkout or within your account settings
• Refunds are not automatically provided unless required by applicable law or specifically stated at the point of purchase
• Early access payments may be used to reserve access to future services; the conditions for these will be clearly stated
• Club subscriptions may be subject to minimum terms and separate commercial agreement provisions
• If you are a consumer under UK law, your statutory rights including any applicable cooling-off period are not affected by these Terms

If you believe you are entitled to a refund or have a billing dispute, please contact us at hello@vanta-padel.co.uk.

When using the Vanta Padel website and services, you agree that you will not:

• Use the platform in any way that violates applicable law or regulation
• Attempt to gain unauthorised access to any part of the website, platform or associated systems
• Upload, transmit or share any content that is unlawful, harmful, offensive or infringes the rights of others
• Harass, abuse or harm other users, clubs or partners through use of the platform
• Scrape, extract or copy data from the website or platform by automated means without authorisation
• Reverse engineer, decompile or otherwise attempt to extract source code from the platform
• Use the platform for fraudulent purposes or to misrepresent your identity or affiliation
• Misuse booking or scoring features to unfairly manipulate outcomes or data
• Introduce malware, viruses or other harmful code into the platform or associated systems
• Attempt to overload, disrupt or interfere with the website or platform infrastructure

AI-assisted scoring, court camera technology, watch support and related performance features are provided to assist gameplay and club operations. These features use computer vision and data processing to automate or support scoring and analytics.

While we aim to provide accurate and reliable results, you acknowledge that:

• AI scoring results may not be error-free and should be used as guidance rather than definitive records where disputes arise
• Clubs and players remain responsible for verifying important decisions that depend on scoring or performance data
• Camera and sensor-based features are subject to the quality of equipment, lighting conditions and court setup
• Technology features will be updated and improved over time as the platform develops

Vanta Padel aims to provide a reliable and consistent service. However, we do not guarantee uninterrupted, error-free or continuously available access to the website or platform, particularly during the early access and beta development stages.

We may carry out maintenance, updates or emergency fixes from time to time which may temporarily affect availability. We will aim to minimise disruption and communicate planned downtime where possible.

Vanta Padel integrates with or links to third-party services. These may include:

• Stripe for payment processing
• EmailOctopus for email marketing
• Analytics providers for website and platform performance measurement
• App stores including the Apple App Store and Google Play Store for app distribution
• Apple Watch and wearable platforms for device support
• Club management systems and third-party booking integrations where applicable

These third-party services have their own terms and privacy policies. Vanta Padel is not responsible for the content, availability or practices of third-party services.

All intellectual property rights in the Vanta Padel website, branding, logo, platform design, software, app, content, algorithms and related materials are owned by or licensed to Vanta Padel.

Nothing in these Terms grants you any right to use our intellectual property other than as necessary to access and use the services in accordance with these Terms. You may not reproduce, distribute, modify, adapt or create derivative works from our content without our prior written consent.

Users and clubs retain ownership of their own data, including booking data, player information, scoring data and any other content they submit to or generate through the platform.

By using the platform, you grant Vanta Padel a limited, non-exclusive, worldwide licence to process, store and use your data solely to the extent necessary to deliver and improve the services you have requested.

We will handle all user and club data in accordance with our Privacy Policy and applicable data protection law.

Nothing in these Terms limits or excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights you have as a consumer that cannot be waived.

Subject to the above, and to the fullest extent permitted by applicable law:

• Vanta Padel will not be liable for indirect, consequential, special, incidental or punitive damages arising from your use of the website or services
• Our total aggregate liability for any claim arising out of or in connection with these Terms or your use of the services will not exceed the amount you paid us in the 12 months preceding the claim, or £100 if you have made no payment
• We make no warranty that the website or platform will be uninterrupted, error-free or free from viruses or other harmful components

These limitations apply whether liability arises in contract, tort (including negligence), statute or otherwise.

Vanta Padel reserves the right to suspend or terminate your access to the website or platform, with or without notice, where:

• You have breached these Terms or any separate agreement with us
• You have misused the platform, engaged in fraudulent activity or behaved in a way that harms other users or the service
• Payment for a subscription has failed and has not been resolved within a reasonable period
• We are required to do so by law or regulatory requirement

You may stop using the platform at any time. Any provisions of these Terms that by their nature should survive termination — including intellectual property, liability and governing law — will continue to apply.

Vanta Padel may update these Terms as the product and business develop. Where we make material changes, we will update the "Last updated" date and, where appropriate, notify you by email.

Your continued use of the website or services following any update to these Terms constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the services.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

Subject to your statutory rights as a consumer, any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms or how they apply to you, please contact us: